Automotive Programmes
Why choose our programmes?
Our aftersales sales training programmes equip your staff with the skills and motivation to provide a class leading customer experience. Everything we do is bespoke to the different personalities that make up your team. Read on for a break down of our different courses and how they can take your sales performance to the next level.
eVHC Sales Development Programme
Day One
A combination of consultancy-based training and coaching. We focus on all areas of your department ensuring each key member of the eVHC process is given the correct tools for success.
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Management training session – including a full eVHC process review as well as monitoring and measurement of key areas of focus, through the use of a personalised KPI tracker.
Advisor sales training – full process implementation from initial customer booking through to final follow up of unsold work off the back of the eVHC. We focus not only on the process but also on objection handling, time management and upsell skills.
- Technician (one-to-one) training – focusing on video preparation and process as well as confidence building through real-life application (please ask for details on how we can tailor our video process to your dealer group/dealer network).
- Parts session – eVHC opportunity awareness training, how they can make or break the eVHC success.
Day Two
Our consultants will shadow and coach your team, ensuring all new skills and processes are in use. Through the use of real-life application, we will assist your department with live upsell and demonstrate how the application of learning should look.
Sustainment
We will work with your dealership staff and managers, monitoring and measuring progress made from the initial training period. We aim to provide an instant return on your training investment.
Technician eVHC & Video Training
(One Day Session)
What’s Included?
A vehicle health check video is an excellent tool for engaging with customers and upselling additional services. But is your business making the best use of this prime opportunity?
Automotivo will ensure a major boost in your aftersales income. We have experience of all video platforms, and will work with you to enhance your dealership's video return on investment.
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– Preparation and planning
– Using keywords and phrases
– Confidence building through practice and coaching
– How to record an effective and professional video
– Discussing with the team how this increases technical efficiencies, productivity and utilisation
eVHC Video has proven to increase profitability and trust. This is a fast, effective way to gain extra aftersales success, giving your team new skills and confidence.